16 Mar 2020
As the coronavirus continues to spread and disrupt travel and daily life across the Unites States and the world, we are making public our efforts to protect our staff, our guests and our Outer Banks community.
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We are currently working with guests who have scheduled arrivals within the coming 14-day window. Within 14 days of your arrival, if you would like to transfer your reservation to another week in the same home, please email your request to our team at firstname.lastname@example.org . During travel restrictions, if your reservation cannot be moved to a future date in the same home, a refund will be processed once your date of departure has passed. If the restriction is lifted during your scheduled stay, a prorated refund will be issued if you’ve not make alternate arrangements.
At this time, we are accepting new reservations beginning on May 1, 2020. This may change as this situation remains fluid. We have adjusted our check-in procedures to minimize personal contact. Our private vacation homes feature keyless entry, allowing us to send guests their key code and send them straight to their rental home without stopping into the office.
STANDARD CANCELLATION POLICY
For guests needing to cancel their reservations, first notify us in writing as soon as possible by emailing email@example.com. We will make reasonable effort to re-rent the property. If we re-rent your cottage, all monies (less a cancellation fee of $200 plus tax and the travel insurance premium, if applicable) will be returned. Once you have submitted your written notice of cancellation, next you should contact your travel insurance company, if applicable, to file your claim.
If you need to change your vacation dates, then at least 30 days or more prior to check-in*, your dates may be switched to a week of equal value or rent can be applied towards a week of greater rental value within the same property/same year, subject to a transfer fee of $90 plus tax. Please contact our office for policy on switching from a higher rate to lower rate.
*Please see policy noted above for reservations affected by current restrictions.
Our Travel Insurance provider is Red Sky. The travel insurance policy language reimburses guests, traveling companions, and family members that must cancel due to sickness and quarantine:
- Your, a Family Member’s, a Traveling Companion’s, a Service Animal’s, or a Business Partner’s or a Traveling Companion’s Family Member’s covered Sickness or Injury, that: a) occurs before departure on Your Trip; b) requires Medical Treatment at the time of cancellation; and c) as certified by a Physician, results in medical restrictions so disabling as to cause Your Trip to be cancelled; or
- You or Your Traveling Companion being hijacked, quarantined, required to serve on a jury (notice of jury duty must be received after Your Effective Date), served with a court order to appear as a witness in a legal action in which You or Your Traveling Companion is not a party (except law enforcement officers);
For specific guidelines or necessary documentation to be covered under this provision of the policy, please contact Red Sky Travel Insurance.
LIMITED OFFICE ACCESS
The Hatteras Realty office remains open and staffed, however we ask that all guests, owners and vendors restrict visits to our office unless it is absolutely necessary. If your question or concern can be addressed over the phone, we request that you contact us at 800-428-8372.
CLEANING PROCEDURES & SAFETY
Hatteras Realty's housekeeping team upholds the highest professional cleaning standards on the Outer Banks. Our cleaners must pass a rigorous, annual training program, which includes detailed instruction on sanitation and safety. Our homes are professionally cleaned between each guest using CDC and EPA-approved products and chemicals. Our linens and towels are washed in a professional facility after each guest use, but you are of course welcome to bring your own. Carpet cleaning and air filter replacement is also done on a regular schedule. We take the cleaning and care of our homes extremely seriously and our guest feedback reflects satisfaction and appreciation.
The geography and landscape of the Cape Hatteras National Seashore and the Outer Banks allows for plenty of social distancing and spreading out. We encourage guests visiting our community to enjoy their stay and visit local establishments while still observing recommendations put in place by the CDC.
IF YOU ARE SICK, STAY HOME
At this time, there are no known cases of COVID-19 on the Outer Banks. With increased seasonal tourism, we recognize that this could change at any time. It is critical that guests who are ill or who may have been exposed to COVID-19 do not visit the Outer Banks. Our area has limited medical facilities and cannot accommodate an outbreak or influx of illness. We sincerely appreciate you observing this request to help protect our community.
CDC website: https://www.cdc.gov/coronavirus/2019-ncov/index.html
Rental Policies: https://www.hatterasrealty.com/rental
Travel Insurance: http://www.redskyinsurance.com/