Information about COVID-19
As the coronavirus continues to disrupt travel and daily life across the United States and the world, we are making public our efforts to protect our staff, our guests, and our Outer Banks community. We are so grateful to be able to welcome our guests back to Hatteras Island, but it is important for all to understand that your Outer Banks vacation will be a little different this year. We appreciate you helping in our efforts to keep our community and our guests safe.
We’re open every day from 9 a.m. to 5 p.m.
IMPORTANT ARRIVAL INFORMATION
As our visitors prepare for vacation, it is important to remember that the coronavirus is not over. There are still state restrictions in effect to protect everyone’s safety, which may be different from the way you have vacationed on the Outer Banks in the past.
Masks are REQUIRED in public spaces (indoors and outdoors) throughout the state of North Carolina where social distancing is difficult.
Social distancing guidelines are still in place for staff and visitors.
Public gatherings are limited in size, including groups gathering on the beach. Consult the latest regulations for details.
Many restaurants continue to offer take-out or delivery service only.
Businesses, including grocery stores, have limits on the number of people allowed in the store at any given time based on square footage.
Personal care and grooming businesses and entertainment businesses without retail or dining are opened based on state regulations, which are not determined or controlled by our local government.
Remember that the CDC recommends not to travel if you are sick or were recently exposed (within 14 days) to COVID-19.
We recommend bringing personal protective equipment, such as masks, with you—local supplies are limited.
TRAVEL RESTRICTIONS AND CANCELLATIONS
If you need to cancel because your primary residence is under a travel ban or has a quarantine imposed after travel to North Carolina, our standard cancellation policy applies.
Consult North Carolina’s travel restrictions for the latest information. Read more >
CLEANING PROCEDURES & SAFETY
We take the cleaning and care of our homes extremely seriously. Hatteras Realty’s homes are professionally cleaned between each guest according to CDC guidelines, and our housekeepers use EPA-approved products and chemicals that are documented to kill the COVID-19 virus. In addition to our standard cleaning guidelines, we sanitize high-touch surfaces throughout the property, including:
Electronics (phones, remote controls, touch pads, elevator buttons)
Kitchen appliance knobs/handles
Indoor recreational equipment
Please be assured that any sheets and comforters on the beds in your vacation rental have been properly laundered. If comforters have been removed for laundering, blankets will be provided in the closets of each bedroom. All towels in your vacation home have also been properly sanitized prior to delivery. Note that linens may be displayed differently than in years past.
If you prefer not to use the provided linens, we encourage you to travel with your personal bedding for an added layer of peace of mind. You also have the option to launder any of the provided linens, using the home’s washer and dryer.
If you happen to have a maintenance request during your stay, please note that our team is responding according to the level of urgency. Any staff member who needs to visit your home will be wearing a mask. We request that they be given a minimum of 6 feet of space and that as few guests as possible be present in the home during their visit. Anyone present should wear a mask as well.
LIMITED OFFICE ACCESS
The Hatteras Realty offices remain open and staffed. Our office hours are 9 a.m. to 5 p.m. daily.
We ask that all guests, homeowners, and vendors restrict visits to our office unless it is absolutely necessary. If your question or concern can be addressed over the phone, please contact us at 888-270-8523.
The geography and landscape of the Outer Banks allows for plenty of social distancing and spreading out. We encourage guests visiting our community to enjoy their stay and visit local establishments while still observing recommendations put in place by the CDC.
IF YOU ARE SICK, STAY HOME
It is critical that anyone who is ill or who may have been exposed to COVID-19 does not visit the Outer Banks. Our area has limited medical facilities and cannot accommodate an outbreak or influx of illness. We sincerely appreciate you observing this request to help protect our community.