You are here

GUEST INFORMATION

INFORMATION ABOUT COVID-19

We are so grateful to be able to welcome our guests back to Hatteras Island. Your Hatteras Island vacation may look a little bit different this year. We appreciate you helping in our efforts to keep our community and our guests safe. 

IMPORTANT ARRIVAL INFORMATION

While state-level mask mandates have been lifted, many local businesses are still requiring masks. We recommend beinging your own masks from home.

Like many other areas, the Outer Banks is experiencing a labor shortage. Restaurants and food services, in particular, have longer wait times than usual. Many stores have reduced hours of operation. Additionally, be prepared for longer lines at retail and grocery stores. 

LIMITED OFFICE ACCESS

The Hatteras Realty offices remain open with limited staff. Our office hours are 9 a.m. to 5 p.m. daily.

We ask that all guests, homeowners, and vendors restrict visits to our office unless it is absolutely necessary. If your question or concern can be addressed over the phone, please contact us at 888-270-8523.

TRAVEL RESTRICTIONS AND CANCELLATIONS

If you need to cancel because your primary residence is under a travel ban or has a quarantine imposed after travel to North Carolina, our standard cancellation policy applies.

Read our cancellation policy >

Consult North Carolina’s travel restrictions for the latest information. Read more >

Read more about our housekeeping program >

SOCIAL DISTANCING

The geography and landscape of the Outer Banks allows for plenty of social distancing and spreading out. We encourage guests visiting our community to enjoy their stay and visit local establishments while still observing recommendations put in place by the CDC.

Vacasa COVID-19 updates