You are here

BOOKING & PAYMENT

Final Balance Payment

Final payment must be made no later than 30 days prior to your arrival. If the balance is not received by this time we will treat the reservation as a cancellation. (See Cancellations & Transfers, below.) Checks should be made payable to Vacasa. Payments made after this 30 day deadline (subject to our right to cancel the reservations provided above) are subject to a $15 late fee and must be made by either a cashier's check, certified check or money order. No personal checks will be accepted after this 30 day deadline. Please give us a call to reconfirm your reservation and let us know your money is in the mail to avoid cancellation. Checks should be mailed to Vacasa via: PO Box 10130 Portland, OR 97296

Canadian reservation payments must be made in U.S. funds by money order or by cashier's check payable to a U.S. bank. No Canadian checks will be accepted. 

Last Minute Reservations & Payments

Reservations made less than 30 days prior to check-in require full payment within 24 hours of booking the reservation via credit card, cashier's/certified check or money order mailed overnight to Vacasa. We cannot accept personal checks at check-in.

Please use Express Mail for all last minute rental payments to Vacasa via the address noted above.

Cancellations & Transfers

Within the first 24 hours of booking, you can cancel your trip for a full refund. After that, you can cancel 30 or more days prior to  check-in by contacting the local reservations team at  800-428-8372.

You’ll receive credit to book a new stay at the same home within the next 15 months.

For any cancellations less than 30 days before check-in, there is no refund or future stay credit. 

Travel Insurance

We recommend that you purchase travel insurance to help protect against financial loss if you must cancel your reservation for a covered reason. We offer a third-party product, Trip Preserver, for most reservations—it includes coverage for trip cancellation or interruption due to listed covered reasons, and additional benefits (such as for losses caused by travel delays or medical emergencies during your trip.) Visit www.trippreserver.com/vacasa for additional information.

Repairs, Bad Weather & Refunds

Please report any maintenance issues as soon as they are discovered. Any necessary repairs to your vacation rental will be made with as little disruption to your stay as possible.  Refunds cannot be made due to inclement weather, sickness, death or mechanical failure of equipment. We do not offer refunds in the event of a hurricane evacuation. Fortunately, travel insurance is an affordable, viable alternative.

 

AMENITIES

Housekeeping

Each home is equipped for basic housekeeping. Kitchens are stocked with cookware and dinnerware. Beds have mattress pads, bedspreads/blankets and pillows. We will supply you with some starter items: a roll of toilet paper in each bathroom, a roll of paper towels and 2 kitchen trash bags. You'll need to bring all additional paper products, soaps, personal items and beach towels. Bath terry is provided. 

Our homes are cleaned after every guest. We offer a mid-week spruce up upon request. The rates start at $75 plus tax.

Private Pools & Hot Tubs

Many of our homes feature private pools (some heated) and hot tubs for your vacation enjoyment. Guests are responsible for the appropriate use of these amenities.

All pools will be open seasonally from late Spring to early Fall unless otherwise noted. Specific dates for pool usage are available upon request. Pools are chemically treated and serviced on your arrival day. There will be a mid-week chemical check. Charges will apply for any additional cleaning that is required due to guest damage, negligence or abuse. 

If your home is pet friendly, please do not let your pet swim in the pool. If this occurs, you will be assessed the cost of the additional cleaning.

Not all pools are heated. If you wish to have pool heat there will be an additional charge per day unless noted otherwise in the property bullets. Thermostats are set at 80 degrees fahrenheit but this temperature is not guaranteed. Tampering with thermostats or equipment will result in an additional charge to the guest

Many locations have community pools (some heated). Hatteras Realty has no control over the availability of these facilities for guest use.

Hot tubs are available year round unless otherwise indicated in the property description. Hot tubs are serviced on the day of your arrival. For multi-week rentals, the tub will be serviced once per week for each week of your stay. If you request additional cleaning there will be a $45 charge for this service.

Internet Access

All of our homes offer Wifi. Service is provided by an outside vendor; internet access and speed cannot be guaranteed by Hatteras Realty.

 

ADDITIONAL POLICIES

Damage 

Leaseholder is responsible for damage caused by leaseholder, leaseholder's invitees and/or damage by pet(s). The house should be left broom clean and damage free. It is the leaseholder's responsibility to report any damage in the property; either accidental or incidental. After guest departure a Hatteras Realty inspector will carefully inspect each house to ensure that it is left clean and free of damage.

Pets

Some of our homes welcome your four-legged family member. An additional non-refundable per pet fee is required. Tenants will be subject to eviction without refund if pets are found on the premises of any home not allowing pets. No home is guaranteed to be pet free (free of animal allergens.) For more information about pet friendly vacations on Hatteras Island visit our Pet Friendly page.

Occupancy

NC State and County health regulations require homes on septic systems be limited to two occupants per bedroom. Bedding is listed only to accommodate flexibility in sleeping arrangements and not to represent occupancy. As agents, we are authorized by our owners to rent to family groups only. No sororities, fraternities or other such non-family groups are permitted. No subletting allowed.

Non Smoking

Smoking is prohibited in all homes and on the premises.

Fireworks

All fireworks are illegal on Hatteras Island. Use of illegal fireworks at a rental cottage is grounds for eviction. Fireworks are not permitted on the property. The lessee will be held responsible for any damage to any rental home caused by fireworks.

Construction

Construction occurs on the Outer Banks. We cannot be responsible for homes that may be under construction next to or near the home you rent. New construction may also alter the views from homes. Please realize that this is a situation that changes quickly, of which we are often not aware and is beyond our control. Refunds or substitutions will not be made.

Limited Office Access

The Hatteras Realty offices remain open with limited staff. Our office hours are 9 a.m. to 5 p.m. daily.

We ask that all guests, homeowners, and vendors restrict visits to our office unless it is absolutely necessary. If your question or concern can be addressed over the phone, please contact us at 888-270-8523.

Read Hatteras Realty COVID-19 resources >

Read North Carolina COVID-19 resources >