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The following information will assist you in making your reservation and provide valuable information about your stay.

Our portfolio includes a vast array of Hatteras Island's finest vacation homes. You'll find our homes' decor, furnishings and amenities reflect the owners' personal taste. Play house while the host's away, but remember you are an invited guest. Enjoy yourself, but please don't leave any unpleasant memories of your stay for others. Most homes provide basic equipment, which includes standard large and small appliances in the kitchen, telephone, washer/dryer, hot/cold outside shower, fish cleaning station, grill, stereo, and at least two color TVs – unless otherwise noted in the property description. All homes have central air-conditions and heat. In lieu of the traditional thank you after your stay, our hosts have requested that you complete the guest survey email.

Making a Reservation

Browse through the website and choose a home that will suit your party's needs. Family Groups Only & Maximum Occupancy: Tenancy is reserved for family groups only, as authorized by our contracts with the property owner. No fraternities, school, civic or other non-family groups allowed. IDs must be furnished upon request. The undersigned represent themselves to be an adult 25 years or older. All other accompanied guests must be 18 or older. Violation of the above is grounds for expedited eviction without refund in accordance with Article 4 of the NC Vacation Rental Act. NC State and County health regulations require homes on septic systems be limited to two occupants per bedroom. Bedding is listed only to accommodate flexibility in sleeping arrangements and not to represent occupancy. Once you have made your choices, you may view, check availability and then reserve your house online through our website! If you prefer to make your reservation by telephone, please call us during regular office hours at (800-428-8372) to confirm the availability of your selections and to secure a tentative reservation. Partial week reservations can now be booked online.

Reservations

After you reserve the property, we will send you an email confirming your reservation and provide instructions on how to log into the Trip Manager to view your vacation details and to make payments.

Housekeeping

Each home is equipped for basic housekeeping. Kitchens are stocked with cookware and dinnerware. Beds have mattress pads, bedspreads/blankets and pillows. We will supply you with some starter items: a roll of toilet paper in each bathroom, a roll of paper towels and 2 kitchen trash bags. You'll need to bring all additional paper products, soaps, staples, personal items and linens if the home does not provide them.

Our homes are cleaned after every guest stay. We offer a mid-week spruce up upon request. The rates start at $75 plus tax.

Final Balance

Final payment must be made no later than 30 days prior to your arrival. If the balance is not received by this time we will treat the reservation as a cancellation. (see CANCELLATIONS).

Checks should be made payable to HATTERAS REALTY INC. Payments made after this 30 day deadline (subject to our right to cancel the reservations provided above) are subject to a $15 late fee and must be made by either a cashier's check, certified check or money order. Please give us a call to reconfirm your reservation and let us know your money is in the mail to avoid cancellation.

NO PERSONAL CHECKS WILL BE ACCEPTED AFTER THIS 30 DAY DEADLINE.

CANADIAN RESERVATION PAYMENTS MUST BE MADE IN U.S. FUNDS BY MONEY ORDER OR BY CASHIERS CHECK PAYABLE ON A U.S. BANK. NO CANADIAN CHECKS WILL BE ACCEPTED.

Hatteras Realty uses a third party credit card processor (Vacation Rent Payment) for credit cards (VISA, MasterCard, Discover). There is a convenience fee charged by them for each transaction. Please contact the Reservations Department for instructions at 800-428-8372.

Air couriers (FedEx, UPS, DHL) will need our street address: 41156 Hwy 12, Avon, NC 27915.

Flexible Stays 

Many homes offer mini vacations: a 3-night minimum stay. Booking lead times vary; some homes offer differing availability for partial week stays based on seasonality.

Last Minute Reservations & Payments

The prices quoted in this brochure and on our website are based on payments sent to us by mail or paid to us in person. Hatteras Realty uses a third party credit card processor (Vacation Rent Payment) for credit cards (VISA, MasterCard, Discover). There is a convenience fee charged by them for each transaction. Please contact the Reservations Department for instructions at 800-428-8372.

Reservations made less than 30 days prior to actual check-in require full payment within 48 hours of booking the reservation via credit card, cashiers/certified check or money order mailed overnight to Hatteras Realty. We cannot accept personal checks at check-in.

Please express mail all rental payments to Hatteras Realty, PO Box 249, Avon, NC 27915.

Air couriers (FedEx, UPS, DHL) will need our street address: 41156 Hwy 12, Avon, NC 27915.

Damage & Security Deposits

Leaseholder is responsible for damage caused by leaseholder, leaseholder's invitees and/or damage by pet(s). The house should be left broom clean and damage free. It is the leaseholder's responsibility to report any damage in the property, either accidental or incidental. After guest departure a Hatteras Realty inspector will carefully inspect each house to ensure that it is left clean and free of damage.

Trip Protection

Trip Protection is an optional supplement to your reservation. When you opt in for Trip Protection, you’ll be eligible for a full refund for any nights canceled due to illness, death in the family, flight delays, flight cancellations, or road closures due to bad weather. You can purchase it up to 30 days before your reservation. (If you’re booking within 30 days of check-in, you can add Trip Protection up to 24 hours from the time of making the reservation.)

Cancellations & Transfers

Within the first 24 hours of booking, you can cancel your trip for a full refund.

After that, you can cancel 30 or more days before check-in by contacting the local reservations team:

  • North Carolina: call 888‑270‑8523

You’ll receive credit to book a new stay at the same Vacasa home within the next 15 months.

For any cancellations less than 30 days before check-in, we’re unable to offer a refund or reschedule your trip.

 Repairs, Bad Weather & Refunds

HATTERAS REALTY will make every effort to make this your most enjoyable vacation ever. Refunds cannot be made due to inclement weather, sickness, death or mechanical failure of equipment. Any necessary repairs will be made as reasonably as possible. One of the small trials of living on a barrier island is that we are often forced to wait for parts and repairs beyond what would appear routine at your home. However, the earlier you report a problem, the sooner we can make it disappear.

After several years of weathering hurricanes and the associated refunds, our homeowners have asked us for hurricane relief, and we agree, it's time to share the weather burden. We can no longer offer refunds in the event of a hurricane evacuation. Fortunately, trip protection is an affordable, viable alternative.

Check-In

Check-in begins at 4 PM. At check-in you will receive a KABA lock entry code and directions rental property. Linens are placed in a bin at the lowest entry.

Check-Out

Check-out is no later than 10 AM sharp on your date of departure.

Pets

Please declare all pets prior to arrival. Some of our homes welcome your four-legged family member (one per house). An additional nonrefundable per pet fee is required. TENANTS WILL BE SUBJECT TO EVICTION WITHOUT REFUND IF PETS ARE FOUND ON THE PREMISES OF ANY HOME NOT ALLOWING PETS. No home is guaranteed to be pet free (free of animal allergens.)

For more information about pet friendly vacations on Hatteras Island visit our Pet Friendly page.

Occupancy

NC State and County health regulations require homes on septic systems be limited to two occupants per bedroom. Bedding is listed only to accommodate flexibility in sleeping arrangements and not to represent occupancy. As agents, we are authorized by our owners to rent to family groups only. No sororities, fraternities or other such non-family groups are permitted. No subletting allowed. The Leaseholder must be at least 25 years of age. The Leaseholder is responsible for payment, deposits, damages or other responsibilities as detailed in the lease.

Phones

Owners graciously furnish telephones for your convenience. Please don't abuse this privilege by charging long distance calls to your host's phone. Any long distance calls should be charged to your calling card or made collect. If a toll or any other unauthorized charges appear on the owner's phone bill for the dates you were in the property, the amount of the calls and a $20 service fee will be billed to your account.

Errors and Omissions

While we have attempted to provide accurate and complete information on our website, Hatteras Realty is not responsible for typographical errors, omissions, equipment failure, owners changing their listings, or views offered after a listing is created. Hatteras Realty is also not responsible for errors in listings on sites of Outside Travel Agencies.

Non Smoking

Smoking is prohibited in all homes.

Fireworks

ALL FIREWORKS ARE ILLEGAL ON HATTERAS ISLAND. Use of illegal fireworks at a rental cottage is grounds for eviction. Fireworks are not permitted on the property. The lessee will be held responsible for any damage to any rental home caused by fireworks.

Vehicles on the Beaches

There are ramps to access the National Seashore by vehicle. Only licensed vehicles are allowed on the beach. ATV's, dirt bikes, dune buggies, etc. are not allowed. The launching or operation of jet skis or personal watercraft within 150 yards of the Park Service shoreline is prohibited. www.nps.gov/caha/faqs.htm

All vehicles are required to obtain an ORV permit to drive on the beach. There are 2 types of permits: 7 day/ $50 permits and annual/ $120 permits. http://tbf.me/a/CU0M3B Hatteras Island permits are sold at the Cape Hatteras Lighthouse. You are required to fill out a permit form, watch a 7 minute video, sign the permit to acknowledge that you understand and agree to the guidelines and pay the permit fee. You must have your driver's license and vehicle registration. For more information, see the FAQ posted at: www.nps.gov.

Construction

Construction is taking place on the Outer Banks. We cannot be responsible for homes that may be under construction next to or near the home you rent. New construction may also alter the views from homes. Please realize that this is a situation that changes quickly, of which we are often not aware and is beyond our control. Refunds or substitutions will not be made.

Owner Closets

Most homes have locked owner's closets or cupboards for the owners' personal items. Please respect them. These are not intended for guest use.

Recreation Vehicles

Motor homes may not be plugged into electrical outlets at the houses, connected to septic systems or used for accommodations. Some subdivision covenants prohibit parking motor homes on the property.

Elevators

Elevators are provided in many of our homes. Please follow all safety instructions posted. Children are not allowed to ride or operate the elevator unattended due to the risk of serious injury or death. Elevator doors should remain closed at all times, except when entering and exiting.

Fireplaces

Fireplaces are available from October 1st to May 1st. Some homes have fireplaces, but do not advertise them and do not make them available for guest use.

Furnishings

Rearranging furniture or taking inside furniture or electronics outside is not allowed. This may result in a charge to the leaseholder.

Lost & Found

Hatteras Realty is not responsible for items left behind in our homes. Please do a full sweep of the property before departing to be sure you have all of your belongings. If you do realize you have left an item behind, please contact us. We will do our best to locate your item; however, we cannot provide a guarantee.

Fishing License

The NC Division of Marine Fisheries now requires a NC Coast Recreational Fishing License for persons 16 years or older. You can purchase an Annual License or a 10-day License online or at a local tackle shop. There are different prices for NC Residents and Nonresidents. For more information visit: ncwildlife.org. For more information visit the NC Division of Marine Fisheries website.

Internet Access

ALL OF OUR HOMES OFFER WIFI. Many of our homes are now offering a variety of Internet/computer options. Review the homes descriptions to find out everything that the home provides. All of these services are provided by outside vendors, therefore Internet access cannot be guaranteed. Free WiFi for guest use is also available at each of our 3 Hatteras Realty offices.

Closely Grouped Homes

Planning an event and want your guests staying close by? We have created a list of group homes and neighboring homes to make planning your vacation easier. Find a vacation home in the same area as your friends or rent neighboring houses for larger families. Whatever your group needs may be, find the perfect homes via our Group Homes list.

Private Pools & Hot Tubs

Many of our homes feature private pools, (some heated) and hot tubs for your vacation enjoyment. Pools and hot tubs are chemically serviced and cleaned regularly. It is the guests' responsibility for the supervision and appropriate use of these amenities. Each pool and hot tub has rules posted. If you cannot find these rules posted, please contact our maintenance office and they will provide you with them.

All pools will be open seasonally from late Spring to early Fall unless otherwise noted. Specific dates available upon request. Pools are chemically treated and serviced on your arrival day. There will be a mid-week chemical check. Charges will apply for any additional cleaning that is required due to guest damage, negligence or abuse. 

Not all pools are heated. If you wish to have pool heat there will be an additional charge per day unless noted otherwise in the property bullets. Various methods are used to heat pools. Thermostats are set at 80 degrees Fahrenheit but this temperature is not guaranteed. Each of these methods has limitations and heat may be unavailable without notice. Tampering with thermostats or equipment will result in an additional charge to the guest.

If your home is pet friendly, please DO NOT let your pet swim in the pool. We have found that the pools require additional cleaning of the filtration system. If this happens, you will be assessed the cost of the additional cleaning.

Many locations have community pools (some heated). Hatteras Realty has no control over the availability of these facilities for guest use.

HOT TUBS are available year round unless otherwise indicated in the property description. Hot tubs are serviced on the day of your arrival. For multi-week rentals, the tub will be serviced once per week for each week of your stay. If you request additional cleaning there will be a $45 charge for this service.

Hot tubs can be dangerous for children, pregnant women, and other people requiring medical attention or with sensitive skin conditions. Please take special care with hot tub covers as they are only styrofoam with a vinyl cover and can break easily. They are not intended to be used for sitting or walking upon.

Guests are not allowed to rent hot tubs or soft tubs for homes not already equipped with them, due to possible electrical or structural problems that could arise.

 

Renter's Dictionary

Amenities

Baby Equipped - Home provides at least a porta-crib or Pack-N-Play & high chair. Full sized cribs, if available, will be listed as such.

Beach Access - Public beach boardwalk or sand path.

Community Pool - Many homes are located in subdivisions that have community pools. Hatteras Realty has no control over the availability of these facilities for guest use.

Elevator - Home is equipped with an elevator for easy access; not all elevators go to all floors in the homes

Handicapped Friendly - Home is equipped with a minimum of an all-floor elevator and 1 handicapped friendly full bath. Please note that these homes may not meet ADA requirements for accessibility.

Hot Tub - Tub with jets: Located in a common area; Has constant filtration system, requires chemical treatment & is kept at a temperature between 98 and 104 degrees; Not drained after each use.

Jacuzzi / Whirlpool Tub - Bathtub with jets.

Kinnakeet Shores - Guests in the home have access to the Kinnakeet Shores soundside pool and tennis facilities.

Klub Koru - Home provides passes to the Spa Koru facility during your stay.

Koru Gold - All the benefits of Klub Koru PLUS complete access to the Oceanfront Beach Klub with pool and facilities.

Linens Provided - Sheets (1 set per bed) & towels (1 bath towel & wash cloth per person based on occupancy), 1 bath mat per full bathroom, 1 hand towel per bathroom, 2 kitchen towels and 2 pot holders. Linens are not provided for sleeper sofas.

Master Suite - Bedroom with direct access to a private/semi-private bath.

Netflix- Watch movies instantly through one of the home's TV or gaming devices. Details in the house amenity list.

Pet Friendly - Home allows pets and includes a non-refundable fee ($100 + tax unless noted otherwise).

Private Pool - Home provides a private pool on premise. Some are heated. Available for guest use for weeks including April 11 through October 16.

Location

Oceanfront - There are no other lots between them & the ocean. Many oceanfront lots are protected by a single or double dune line between the lot & the water's edge. Not all oceanfront homes have ocean views.

Semi-Oceanfront - The lot is located one lot back from an oceanfront lot unless noted differently in bullets. Not all Semi-Oceanfront homes have ocean views and may be located on either side of Hwy 12.

Oceanside - This includes all lots located between the Oceanview homes and Highway 12 or those that are 3 or more lots back from the Oceanfront.

Canalfront - Lot is located on the west side of Hwy 12 and is situated on a canal or channel that leads to the sound.

Lakeside - The lot is located on the west side of Hwy 12 and is positioned on a small lake or pond.

Soundside - Home sits on the West side of Hwy 12 & provides no direct access to the sound or ocean. Public access to the sound and ocean are available.

Semi-Soundfront - The lot is located on the West side of Hwy 12 and has direct sound access. These homes may sit back from the sound one or more lots.

Soundfront - The lot is on the west side of Hwy 12 with no other lots between it and the sound. Distance, views and access may vary from house to house.

Abbreviations

CAPT- Captain's Bed - Bunk bed with a single mattress on top, double mattress on bottom & a single pullout trundle bed underneath.

PYR- Pyramid Bed- Bunk bed with a single mattress on top & a double mattress on the bottom.

QSS - Queen sofa sleeper.

K- King Bed

Q- Queen Bed

S- Single (twin) Bed

D- Double (full) Bed

Trundle - Single mattress that is stored under another bed & can be pulled out when needed.